Exploring the dark side of engagement: hidden costs to job satisfaction and well-being

Abstract

This thesis examines the less explored side of employee engagement, particularly how it relates to emotional labor, stress, and job satisfaction. While engagement is often seen as positive, the research shows that it can also have unintended negative effects on employee well-being. By investigating these connections in depth, the study sheds light on how emotional demands at work may influence the experience of engagement and its outcomes. The findings offer useful insights for both scholars and practitioners, highlighting the need for a more balanced approach when promoting engagement in the workplace. This research aims to open up new directions for understanding and managing engagement in a way that supports both performance and employee health.