Caparrós Vicente, Ana Belén (Date of defense: 2019-02-15)
The evolution of tourism has experienced different circumstances due to changes in the tourism intermediation system. These changes occurred since the beginning of modern tourism. One of the cyclic ...
Escobar Rivera, Dalilis (Date of defense: 2019-05-24)
The objective of the present dissertation is to empirically identify customer delight in customer’s most memorable experiences in the context of tourism services. Specifically, the aim of the present ...
Gutiérrez Olesti, Jacinta (Date of defense: 2019-07-22)
There is no doubt that we live in a world of brands. Graphic images, logos and slogans have significant impacts on our daily lives. The brand portfolios of tourist destinations have been growing in the ...
Piva, Elisa (Date of defense: 2019-07-15)
This doctoral thesis explores the brand development process of regional destinations in depth, focusing on the supply-side perspective and the concept of brand identity, as well as the perceptions of ...
Fernández Aldecua, María José (Date of defense: 2019-02-15)
This doctoral thesis aims to contribute to the development of an emerging theory of community-based tourism (CBT), defining it as community-driven governance (CDG) and as social entrepreneurship, both ...